Customer Support: +91- 9819944556
FAQs - Relive


How can we help?

Ask a question or describe the problem you are facing.


payment related questions

How do I make my payment?
You have multiple options to make your payment i.e. internet banking and we accept all types of credit and debit cards.
Are there any hidden charges (any tax) when I make a payment?
No, there are no hidden charges. Once the payment is made it is full and final.
Which credit/debit cards are accepted?
We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.
What is a Secure password?
The secure passwords are generated by you and it is known only to you. It has been done in order to ensure an additional security when you make an online payment.
Can I use internet banking method to make my payment?
Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.

Returns & Replacements

Returns & replacements related questions

What should I do to return or replace an order?
On receiving a product, in case of any manufacturing defect then e-mail us at or get in touch with us on this number 9702695966, within 10 days from the receipt of delivery.
If I want to return or replace an item, what should I check for?
1. Items can be returned or replaced in case of manufacturing defect, however if an item is different from the condition when delivered then there will be no replacement or refund.
2. In case of wrong shipment delivered, customer care representative should be notified within 10 days of the purchase.
3. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
What should I do when I did not receive my order?
If the buyer doesn’t receive the order, then he/she can either refund the order or speak to our Customer Support on 9702695966
What is the procedure after replacement has been placed?
If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details. It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you


Cancellations related questions

How do I cancel my order?
Please check the Relive return policy
How long will it take to complete the Cancellation Request?
It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation.

Product Reviews and Guidelines

Product reviews and guidelines related questions

What you can include in a product review?
You can share your personal experience of how you have used this product or how it is benefitting you. You can also mention what do like about the product-its color, quality, shape, design or any other feature. One can also mention what can be done to make any product better or what other things can be done for a better user experience.

Note: Giving suggestions to improve a product does not include use of unethical language or writing something bad about a product. It’s only a kind gesture to let us know what a customer want apart from what we provide. Product reviews are done so that other customers may know the pros and cons of a product so one should be informative. Apart from this it helps us to serve you better.

What’s not allowed?
Irrelevant reviews- reviews consisting of random characters, random words, repeated words or review on a different product; service feedback, any type of payment related query; pricing related comments, personal information, promotional comments, Copyrighted comments, reviews by authors, artists, publishers, manufacturers without disclosure, unethical language, use of other language apart from English, asking for votes; pornography content.
Comments that would be inappropriate would be deleted without any prior notice.


Shipping related questions

What are the delivery charges?
The Shipping Charges from are currently free.
Why does the delivery date does not match with the delivery timeline?
We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand. Also, order is processed on all weekdays including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.
What is the estimated delivery time?
Orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.
Why does the estimated delivery time vary for different items?
Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.
What are you supposed to do if you haven’t received the invoice?
All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may write an e-mail to mentioning your order reference number.
How to track your order?
A shipping confirmation with your tracking id will be sent to you after the product has been dispatched. You can use that tracking id to track your order by going on our website and clicking on “track your order’. This will tell you the approximate delivery time of your order that you have placed.